A cancer diagnosis can be devastating. Fortunately, the brightest minds in medicine today are focused on research and treatments that drive better outcomes and an improved quality of life.
While the clinical process continues to advance, one area often overlooked is the billing and payment process for patients. And yet, research shows that the financial impact of a cancer diagnosis has a direct correlation to patient survival. Patients who are forced to declare bankruptcy because of treatment costs have a 79% increase in their mortality risk. Simply put, the ability to benefit from treatment advancements actually depends on patients’ ability to pay for them.
At PatientFocus, we work with oncology providers across the country who understand that treating the whole patient includes the billing and payment process. We know that a great patient experience includes helping patients and their families navigate the complexities of the oncology billing process so everyone can focus on Job One: getting better.
What Makes Us Different
9+ Years
Working with providers
5+ Million
Patient Engagements
87.1 NPS
Patient Satisfaction Rating
How We Do It
Clarity
60% of patients delay payment because they don’t understand a bill or believe their insurance should have covered a procedure. Patients need information and resources beyond mailed statements to understand what they owe and the payment options they have. Our patient engagement center is staffed by professionals with an average of 4+ years in oncology patient billing. They recognize oncology’s innate complexities and are here to help patients navigate the process.
Consistency
85% of patients say a consistent billing and payment experience is an important factor in their healthcare. We handle all patient responsibility billing from day one because consistency is key to the patient financial experience and increased payments. We designed our integrated patient payment process to include statements, text messaging, email, an online portal, and a patient engagement center where patients can speak directly with billing experts. As a white-labeled solution branded as your billing office, we work closely with your team to design a seamless billing experience that becomes an extension of your brand.
Convenience
Oncology treatment is state-of-the-art. Unfortunately, the billing process often isn’t. This gap can lead to confusion, frustration, and slower payments. We provide patients online access to all their billing information 24/7 via a HIPAA compliant web portal. Patients have access to the latest billing information and multiple payment options, or they can speak with a billing agent who can answer their questions and assist them in navigating the process. It’s this seamless integration of technology and billing experts that provides the higher level of care and experience patients expect.
