A great healthcare experience requires a comprehensive and integrated approach to care. From the moment a patient arrives until they’re healed, the brightest minds in medicine are focused on providing information, treatment options, and expert advice to help the patient make the very best healthcare decisions. Unfortunately, for many patients this level of care does not include the billing and payment process.
Patients are increasingly responsible for more of their treatment expense. In return, they expect a higher level of service. 85% of patients say the billing and payment process is important to their treatment satisfaction, with 78% saying it directly affects how they feel about their healthcare provider.
We work with hospitals, physician groups and clinical care facilities to provide a patient financial experience that addresses the patient’s needs, improves the overall patient experience, and drives increased collection rates.